Privacy Policy

This Privacy Policy explains how Windows VPN (referred to as 'this Service' or 'we') collects, uses, stores, and protects personal information when you use our mobile and desktop applications (referred to as the 'App'). We process data under a minimum-necessary principle and protect user privacy within this statement.

When you download, launch, or use the App, we may collect necessary operational data, including Internet Protocol (IP) address, device model, operating system version, client version, connection status, in-app paths, and session duration. We use this information to: 1. recommend suitable nodes and connection methods; 2. analyze regional failures and performance trends through anonymized aggregate data; 3. send necessary service updates, security alerts, or account notices. Unless legally required or authorized by you, we do not collect sensitive data unrelated to the Service.

We only share anonymous or aggregated information with entrusted third-party service providers when necessary, such as Google Play Services or Firebase crash analysis, to improve app stability and features. Except for legal procedures, regulatory requirements, user safety protection, or confidential service cooperation, we do not sell, rent, or publicly disclose your personal information. You may stop new operational data from being generated by uninstalling the App through the standard system process.

User-provided data will be retained during the service period and for a reasonable grace period afterward. If you need to close your account early and delete personal profile information, contact our privacy team at [email protected]. The App is not intended for children under 13. We do not knowingly request data from that group, and if such data is found, we will begin deletion procedures. Guardians may contact us through the same email so we can take appropriate action. We use physical, electronic, and access-control measures to protect data confidentiality.

This Privacy Policy may be updated due to regulatory requirements, product changes, or operational adjustments. Please review this page periodically. Continued use of the Service after changes are posted means you accept the updated policy. This policy takes effect on October 4, 2025. If you have questions or suggestions about our privacy practices, contact the Windows VPN team by email ([email protected]).